For interstate household goods shipments, as required by 49 CFR Part 375.
If you have a dispute with the Company regarding your interstate move, we offer an arbitration program as required by FMCSA regulations. Before proceeding to arbitration, we encourage you to first contact our claims department to resolve the issue directly.
To initiate the arbitration process, submit a written request to our claims department including your booking number, description of the dispute, and desired resolution. Contact us at our claims department.
This arbitration program applies to interstate household goods shipments as regulated by the Federal Motor Carrier Safety Administration (FMCSA). For intrastate moves, dispute resolution is governed by applicable state law.