When you move in interstate commerce (as required by FMCSA).
Your Rights
- To receive a written estimate from the Company before your move
- To choose between binding and non-binding estimates
- To choose your valuation coverage option
- To receive the "Your Rights and Responsibilities" booklet before your move
- To be present at the weighing of your shipment
- To file a claim for loss or damage within 9 months of delivery
- To dispute charges through the arbitration process
- To receive prompt claim settlement (within 120 days)
Your Responsibilities
- Provide accurate information about your shipment
- Be available during pickup and delivery windows
- Inspect your belongings at delivery and note any damage
- Pay charges as agreed upon in your contract with the Company
- File claims promptly if you discover loss or damage
Filing a Claim
To file a claim for loss or damage with the Company, submit a written description of the issue along with your booking number. Claims must be filed within 9 months of delivery for interstate moves.the Company will acknowledge your claim within 30 days and resolve it within 120 days.
FMCSA Resources
For more information about your rights when moving interstate, visit the FMCSA's "Protect Your Move" website or call 1-888-DOT-SAFT (1-888-368-7238).
